Refund Policy
Refunds are available only for products that:
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Were delivered damaged or defective; or
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Are materially different from the product ordered.
Eligible returns must be initiated within 7 days of delivery.
The product must be:
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Unused and in its original condition
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Returned in its original packaging
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Accompanied by all original tags and invoices
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Accompanied by any applicable documents, such as certification or grading reports
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To initiate a refund, please contact our customer support team within 7 days of receiving your order.
Once your return request is approved, our courier partner will arrange collection from the delivery address provided at the time of order.
Refunds are processed only after the returned product has been received and inspected by our team.
The product must meet all applicable return conditions before a refund is approved.
Approved refunds will be credited to the original payment method used for the transaction, including credit card, debit card, or net banking, within 7–15 working days of receiving the returned product.
If the original payment method is no longer available or in use, the refund may instead be issued through bank transfer or cheque, subject to identity and bank detail verification.
For security purposes, our courier partners may require identity proof at the time of delivery to verify the recipient.
Customers are requested to cooperate with the delivery partner where such verification is required.
Products purchased during a sale, discount, or promotional offer are considered final sale and are generally not eligible for return or exchange, unless the product is found to be damaged or defective on delivery.
Kriti Kreazione currently does not offer exchanges on products purchased through the Website. If you receive a damaged, defective, or incorrect item, please follow the return process to request a refund.